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MANAGEMENT TEAM
OUR LEADERSHIP
Brian D. Wellock - President
and Chief Operating Officer
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Brian Wellock has served as the President of Escallate, LLC since 2003.
Wellock's career spans over 27 years of operation's management, information
systems development, business development, and consulting experience.
Brian has a Bachelor of Arts (BA) degree in Business Management from Malone
College in Canton, Ohio, and an Associate of Applied Science (AAS) degree
in Data Processing from The University of Akron, Ohio.
Jim White - Vice
President of Collection Operations
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Jim White is a dynamic leader with more than 10 years 3rd party collection experience at the Federal, State and Local government level as well as for large for-profit and non -profit clients. His vast experience spans across the following debt portfolios: Medical (Self Pay, Emergency Room, In-Patient, Out-Patient and Physician business lines), Medical Billing, Attorney General, Department of Revenue, Tax Amnesty, United States Department of Education, Campus Based Education, Commercial, Telecommunication, Utility, Auto Deficiency, and Child Support. Jim maintains an expert knowledge of federal regulations, state statutes, bankruptcy laws, FDCPA, HIPAA and all other applicable laws and regulations governing agency activities. He ensures that company policies, procedures and strategies are followed and goals are met.
Jim has a Master of Public Administration from the State University of New York at Brockport, Bachelor of Science in Business Marketing degree from Deamen College in Amherst, New York, and has obtained the Professional Collection Specialist designation from ACA International.
Darla Contrucci
- Director of Collection Operations
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Darla has been with Escallate, LLC for eight years as the Director of
Collection Operations. She has over 20 years of experience in First Party
and Third Party debt collection in both Consumer and Commercial markets.
Seventeen of those years have been in a collection operation management
capacity, having worked previously at several large national companies
before joining our company. Darla is certified through the ACA International
as a Professional Collection Specialist.
Mary Moyer - Director
- Business Administration
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Mary
has been with Escallate, LLC for nine years. She has worked in the collection
industry for a total of 16 years, with 12 of those years in Management.
Prior to joining our company, Mary started her career as a consumer collection
agent, where she worked for a national collection agency specializing
in healthcare collections. Based on Mary's exceptional analytical and
organizational skills, in 2002, she was assigned the management position
that she holds today. In that capacity she is responsible for all aspects
of Operational Support and Business Administration, including: Information
Systems and Administration, Call Center Facilities Management, HR and
Payroll, Payment Posting, Credit Bureau Reporting, Dispute Processing,
etc.
Elizabeth M. Carris - Director
of Operations Infrastructure
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Elizabeth has been with ESCALLATE, since 2003. She is responsible for the operational training and development needs for new hires and the ongoing training for all company personnel. Elizabeth also leads and oversees the development, implementation, maintenance and adherence to ESCALLATE's compliance policies and practices as ESCALLATE works to obtain national certification on the ACA International's Professional Practice Management System (PPMS). Elizabeth also leads the areas of Client Services, Pre Collect and Internal Audit and Quality at Escallate. In her 24 year career, Elizabeth has been a Computer Application Analyst / Developer, and a Sr. Electronic Commerce / EDI Consultant. She has served as the Process Manager for a national information technology consulting firm where she performed business process re-engineering efforts, maintained project and business methodologies, procedures and policies, and she trained company personnel. Elizabeth has been a Business Trainer for an international software development company, and a Training Developer and Process Manager for a Fortune 500 Transportation Company. While working in this capacity, Elizabeth created training material and trained sales representatives that earned her international recognition by winning the 1995 PHOEBE Award for authoring/creating the “Best Computer Based Training Course” utilizing Phoenix Software. Elizabeth has an Associate of Applied Science (AAS) degree in Data Processing from The University of Akron, Ohio.
Steve Robertson - Manager
– Strategic Projects
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Steve
has been involved in the Collection and Accounts Receivable Industry for
20 years. He has been involved in Management Positions were he has been
involved in numerous special projects to enhance recoveries for clients.
As a part of the Escallate team Steve’s responsibilities include;
Developing Call & Letter Campaigns, Debt Scoring, Data Scrubbing,
Skip Tracing Strategies, Legal Forwarding Process. He is also involved
in Business Process Re-engineering, Project Management, Data Analytics
& Reporting, Vendor RFP's & Evaluations, Quality Audits on processes.
Steve has a BA degree in Business Administration from Baldwin Wallace
College.
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