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Contacting patients via telephone after discharge gives healthcare organizations an opportunity to improve patient care, minimize re-admissions, and even gain insight into patient opinions / perceptions about care, staffing, facilities, processes and procedures.
A short telephone survey performed by Escallate on your behalf can obtain a great deal of useful information for your office operation. “Asking”, in and of itself, can improve customer satisfaction. Asking shows you care about patient opinions and feedback. Asking shows you want to improve your operation for the patient’s benefit and yours!